• Exterior of two bedroom villa accommodation at BIG4 Beacon Resort in Queenscliff
  • Children playing together at BIG4 Beacon Resort Queenscliff

Keeping Safe

Keeping Safe at BIG4 Ingenia Holidays Queenscliff Beacon

Emergency, Crisis and Evacuation Response Procedure

BIG4 Ingenia Holidays Queenscliff Beacon's COVID-19 Guest Code of Conduct can be found here.

Report all incidents, hazards, safety and maintenance concerns to reception (there is someone available 24/7) or phone 52581133 (press 1, if outside of the hours of 8.00am and 7.00pm).

An emergency is an incident of a more serious and urgent nature that requires our team’s coordination to address the wider implications for the park and other guests. An emergency usually involves intervention by the Emergency Services. 
A crisis is an incident, emergency or other set of circumstances, which significantly threatens the operations of the BIG4 Ingenia Holidays Queenscliff Beacon.


Fire, Police and Ambulance: 000
IMPORTANT: Please inform the operator that we are on the corner of the Bellarine Highway and Ward Road. Please notify a staff member to ensure a spotter is in place to open the boom gates at the resort entrance)

Poisons Information Centre: 13 11 26
Interpreter Services 24hr: 13 14 50
Victorian Bushfire Information Line (VBIL): 1800 240 667
State Emergency Services 24hr: (03) 9696 6111
Duty Manager at BIG4 Ingenia Holidays Queenscliff Beacon: (03) 5258 1133
(Available 24/7. Between the hours of 7pm and 8am, press 1 to go through to duty manager or intercom on reception)

Doctor: (03) 5258 0888
Bellarine Community Health Centre
Corner of Nelson Rd & Grimes Rd, Point Lonsdale
Located 2 minutes from BIG4 Ingenia Holidays Queenscliff Beacon


In a major emergency, you will be required to evacuate to the park “assembly areas” marked on the park map in red, where further instructions will be given by our team. Wherever possible, SMS messages will notify you of any instructions or actions required at the time.

All guests, staff and visitors are required to respond to emergency procedures and follow instructions. Familiarise yourself with BIG4 Ingenia Holidays Queenscliff Beacon's standard emergency response procedures, “assembly areas” and emergency exits.

  1. Remain Calm
  2. Check that the available exits are clear and free of danger
  3. Check for any sign of immediate danger
  4. Shut down equipment/processes that should not be left unattended
  5. Report to BIG4 Ingenia Holidays Queenscliff Beacon 24/7 reception or phone 5258 1133
  6. Locate your closest exit or assembly area


You will be notified of an emergency lockdown by emergency services, or our team responders via announcements or other mechanisms. These procedures are implemented to ensure guests are protected from external threats, e.g. severe storms or civil disturbance.

  1. Remain calm
  2. Follow instructions from our team and emergency services 


In the case of an emergency, ensure emergency vehicle access points and accessibility to firefighting equipment by removing any obstructions or vehicles (only if safe to do so).  During your stay, vehicles are only to be parked in designated car parking off the roadways. Ensure an adequate separation distance is provided and maintained between and around any caravan, annex or tent to prevent fire spread so that: occupants can safely evacuate; and the potential for fire spread to multiple structures is reduced.

Information regarding your use of various appliances in caravan parks during declared Fire Danger Period and Total Fire Bans are available on www.beaconresort.com.au and displayed in the dock camp kitchen notice board.

BIG4 Ingenia Holidays Queenscliff Beacon is family orientated and, with this in mind, respectful behaviour and moderate noise levels are encouraged at all times to ensure enjoyment for all guests; an 11.00pm noise curfew is also in place. Failure to comply with this curfew may result in offenders being required to leave the property. For 24 hour assistance, please use the intercom located at reception or phone emergency number 5258 1133. It is recommended that all personal belongings are locked up and secure over night or whilst your site/unit is unoccupied.

The details of any injury or illness must be recorded at the time of the incident by submitting an incident report via reception. If this cannot be done within 24 hours of occurrence please contact 5258 1133 or queenscliffbeacon@ingeniaholidays.com.au for immediate assistance. 

A full document of all Emergency, Crisis and Evacuation Response Procedure is available at reception should you require.